Cookie Policy
The Moss Box website is provided by Moss Bros Group Limited (“we,” “our,” “us” ) which is registered in England and Wales under company number 00134995 and has its registered office at 8 St Johns Hill, Clapham Junction, SW11 1SA. The website and the Moss Box mobile app are operated by CaaStle Inc. on behalf of Moss Bros. CaaStle Inc. is registered in Delaware, with its registered office at 5 Penn Plaza, Fl. 4, New York, NY 10001.
Our website uses Cookies for various purposes. Cookies are small text parcels sent to and from a website, which is then stored on your computer by your browser. Without a Cookie a website cannot distinguish between different users, which can lead to essential functionality of a site not working as expected. This policy explains how Cookies are used on our website and how you can control them.
In this policy, “website” refers to mossboxunlimited.co.uk
Click Cookies Settings to update your cookie settings for the Moss Box Unlimited site.
Last updated date: 07/20/23
How we use cookies
We use Cookies to define sessions, provide essential site features and track visitors anonymously for analytical purposes. We regularly carry out an audit of the cookies used on our website and have categorised them into the following:
The below tables highlight all of the Cookies in use on this website. The duration specifies how long they live on your computer until they are removed or renewed. Each type of Cookie may occur multiple times, each with different Name(s). We grouped these together for readability purposes.
Strictly Necessary Cookies
These cookies are necessary for our site to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but then, some parts of the site will not work. These cookies do not store any personally identifiable information.
| Cookie Source | Cookie Name | Type | Cookie Party Type | Cookie Duration | Classification | Description |
|---|---|---|---|---|---|---|
| AudioEye | _aeaid | Cookie | First | 365 days | Strictly Necessary | This Cookie is used for enhancing performance and specifically for providing a comprehensive set of tools that enables digital content providers to create interfaces that are more accessible\nmore usable |
| CaaStle | api-<env>-v1_auth_token | Cookie | First | 365 days | Strictly Necessary | This Cookie is used for user authentication and specifically for accessing Caastle API on a user's behalf after the user is authenticated |
| CaaStle | caastle_<tenant>_<env>_login_mode | Cookie | First | session | Strictly Necessary | This Cookie is used for user authentication and specifically for supporting Caastle login module |
| CaaStle | caastleCookieConsent | Cookie | First | 365 days | Strictly Necessary | This Cookie is used for cookie consent management and specifically for managing cookies in conjunction with OneTrust |
| CaaStle | closet-login-status | Cookie | First | 1 day | Strictly Necessary | This Cookie is used for user authentication and specifically for linking navigation of different parts of the site to access information of logged-in users |
| CaaStle | inducedProtocolLevelredirect | Cookie | First | session | Strictly Necessary | This Cookie is used for security purposes and specifically for ensuring the site has loaded securely via HTTPS |
| CaaStle | landingReferrer | Cookie | First | session | Strictly Necessary | This Cookie is used for reference URL purposes and specifically for setting the referrer URL used to determine campaign tracking values |
| CaaStle | p_login_<env> | Cookie | First | 7 days | Strictly Necessary | This Cookie is used for user consent tracking and specifically for remembering user's opt-in desire of using the site as logged in user for extended perioid of days without re-authentication |
| CaaStle | referral-<tenant> | Cookie | First | session | Strictly Necessary | This Cookie is used for storing information and specifically for storing last click attribution time for Referrals |
| CaaStle | collectionHandle | session storage | First | session | Strictly Necessary | This session storage variable is used for storing discovery flow information and specifically for saving the collection handle in the discovery flow used for product Prev/Next Navigation |
| CaaStle | currentUrl | session storage | First | session | Strictly Necessary | This session storage variable is used for storing navigation based information and specifically for showing information based on navigation indicated by this cookie |
| CaaStle | customer | local storage | First | always present | Strictly Necessary | This local storage variable is used for performance enhancement and specifically for Improving site performance and user experience by caching user data of a logged-in users |
| CaaStle | filters | session storage | First | session | Strictly Necessary | This session storage variable is used for storing information and specifically for saving users filter values |
| CaaStle | firstName | session storage | First | session | Strictly Necessary | This session storage variable is used for storing shipping related information and specifically for saving user information on shipping form page |
| CaaStle | inCloset | local storage | First | always present | Strictly Necessary | This local storage variable is used for storing garment information and specifically for storing the count of closet garments |
| CaaStle | isUserLocationAllowed | session storage | First | session | Strictly Necessary | This session storage variable is used for user authentication and specifically for checking if a user is European |
| CaaStle | lastName | session storage | First | session | Strictly Necessary | This session storage variable is used for storing shipping related information and specifically for saving user information on shipping form page |
| CaaStle | marketingPixelPayloadq | session storage | First | session | Strictly Necessary | This session storage variable is used for sharing information with Google Tag Manager (GTM) and specifically for passing a set of parameters related to plan and price of the service to GTM |
| CaaStle | mktg_tracking_code | local storage | First | always present | Strictly Necessary | This local storage variable is used for storing incentive related information and specifically for storing the incentive code we give to a user for subscribing to our service |
| CaaStle | onRack | local storage | First | always present | Strictly Necessary | This local storage variable is used for information authentication and specifically for checking the garments available on on rack |
| CaaStle | onRackCount | local storage | First | always present | Strictly Necessary | This local storage variable is used for storing garment information and specifically for storing the length of onRack garments |
| CaaStle | pathname | session storage | First | session | Strictly Necessary | This session storage variable is used for storing information and specifically for storing a marker to redirect post login |
| CaaStle | planPurchaseEmailCookie | session storage | First | session | Strictly Necessary | This session storage variable is used for storing purchase information and specifically for indicating if it is from plan purchase email and collapse other purchase options |
| CaaStle | previousUrl | session storage | First | session | Strictly Necessary | This session storage variable is used for showing new information and specifically for showing information based on navigation indicated by this variable |
| CaaStle | products_per_page | session storage | First | session | Strictly Necessary | This session storage variable is used for storing sizing information and specifically for saving the page size on collection page based on user choice |
| CaaStle | redeemCouponCode | session storage | First | session | Strictly Necessary | This session storage variable is used for storing coupon information and specifically for saving coupon code when redeeming |
| CaaStle | redirectLink | local storage | First | always present | Strictly Necessary | This local storage variable is used for redirecting URLs and specifically for redirecting user to the stored link after user completes subscription |
| CaaStle | redirectLink | session storage | First | session | Strictly Necessary | This session storage variable is used for redirecting URLs and specifically for redirecting user to the stored link after user completes subscription |
| CaaStle | returnedProducts | session storage | First | session | Strictly Necessary | This session storage variable is used for storing return information and specifically for saving the retrunedProducts from Collection Response |
| CaaStle | showCreateAccountWaitlistScreen | session storage | First | session | Strictly Necessary | This session storage variable is used for user identification and specifically for identifying the user type in waitlist flow |
| CaaStle | skipPPSFreeTrialUser | session storage | First | session | Strictly Necessary | This session storage variable is used for redirecting URLs and specifically for redirecting the user to subscription-plan page when user has skipped free trial |
| CaaStle | sku | session storage | First | session | Strictly Necessary | This session storage variable is used for storing closeting information and specifically for storing a marker to add to closet function |
| CaaStle | startIndex | session storage | First | session | Strictly Necessary | This session storage variable is used for storing index information and specifically for storing the starting index of collection request and retrive it from inside the product page during navigation |
| CaaStle | strippedStore | session storage | First | session | Strictly Necessary | This session storage variable is used for storing navigation information and specifically for storing the product handles on collection and faciliate product navigation |
| CaaStle | tenantWaitlistConf | local storage | First | always present | Strictly Necessary | This local storage variable is used for information authentication and specifically for checking if we need to throttle the subscription rate for a tenant |
| CaaStle | tenantWaitlistConf | session storage | First | session | Strictly Necessary | This session storage variable is used for information authentication and specifically for checking if we need to throttle the subscription rate for a tenant |
| CaaStle | tenantWaitlistConf_expiresIn | local storage | First | always present | Strictly Necessary | This local storage variable is used for storing information and specifically for storing the expiry time in local storage |
| CaaStle | tooltipAddXMore | session storage | First | session | Strictly Necessary | This session storage variable is used for information authentication and specifically for check number of times a tooltip needs to be shown |
| CaaStle | tooltipCollection | session storage | First | session | Strictly Necessary | This session storage variable is used for information authentication and specifically for check number of times a tooltip needs to be shown |
| CaaStle | tooltipFirstGarment | session storage | First | session | Strictly Necessary | This session storage variable is used for information authentication and specifically for check number of times a tooltip needs to be shown |
| CaaStle | tooltipLastGarment | session storage | First | session | Strictly Necessary | This session storage variable is used for information authentication and specifically for check number of times a tooltip needs to be shown |
| CaaStle | tooltipShipping | session storage | First | session | Strictly Necessary | This session storage variable is used for information authentication and specifically for check number of times a tooltip needs to be shown |
| CaaStle | tooltipSize | session storage | First | session | Strictly Necessary | This session storage variable is used for information authentication and specifically for check number of times a tooltip needs to be shown |
| CaaStle | totalProducts | session storage | First | session | Strictly Necessary | This session storage variable is used for retrieving information and specifically for fetching the collections for Prev/Next navigation |
| Cloudflare | __cf_bm | Cookie | First | 30 minutes | Strictly Necessary | This Cookie is used for information authentication and specifically for identifying trusted web traffic for sites using CloudFare |
| Cloudflare | __cfruid | Cookie | First | 30 days | Strictly Necessary | This Cookie is used for information authentication and specifically for identifying trusted web traffic for sites using CloudFare |
| fbssls_### | session storage | First | session | Strictly Necessary | This session storage variable is used for information authentication and specifically for authenticating Facebook user login progress | |
| OneTrust | aelreadersettings | Cookie | First | session | Strictly Necessary | This Cookie is used for cookie compliance and specifically for enabling the website not to show the cookie consent window more than once to a user |
| OneTrust | attribution-time | Cookie | First | 90 days | Strictly Necessary | This Cookie is used for cookie compliance and specifically for preventing cookies in each category from being set in the users browser, when consent is not given |
| OneTrust | OptanonAlertBoxClosed | Cookie | First | 365 days | Strictly Necessary | This Cookie is used for cookie compliance and specifically for OneTrust cookie management |
| OneTrust | OptanonConsent | Cookie | First | 365 days | Strictly Necessary | This Cookie is used for cookie compliance and specifically for OneTrust cookie management |
| Shopify | localization | Cookie | First | 365 days | Strictly Necessary | This Cookie is used for storing information and specifically for enabling locale setting for usage to show proper text and images |
| Shopify | _landing_page | Cookie | First | 365 days | Strictly Necessary | This Cookie is used for tracking and specifically for tracking landing pages for Shopify sites |
| Shopify | _orig_referrer | Cookie | First | 365 days | Strictly Necessary | This Cookie is used for tracking and specifically for tracking activity in the shopping cart |
| Shopify | _s | Cookie | First | 1 day | Strictly Necessary | This Cookie is used for statistics and specifically for aiding Shopify's analytics suite |
| Shopify | _secure_session_id | Cookie | First | 1 day | Strictly Necessary | This Cookie is used for tracking and specifically for tracking a user's session through the multi-step checkout process for keeping their order, payment and shipping details connected |
| Shopify | _shopify_m | Cookie | First | 365 days | Strictly Necessary | This Cookie is used for privacy management and specifically for managing customer privacy settings |
| Shopify | _shopify_s | Cookie | First | 1 day | Strictly Necessary | This Cookie is used for statistics and specifically for aiding Shopify's analytics suite for marketing and referrals |
| Shopify | _shopify_sa_p | Cookie | First | 30 minutes | Strictly Necessary | This Cookie is used for statistics and specifically for aiding Shopify's analytics suite for marketing and referrals |
| Shopify | _shopify_sa_t | Cookie | First | 30 minutes | Strictly Necessary | This Cookie is used for statistics and specifically for aiding Shopify's analytics suite for marketing and referrals |
| Shopify | _shopify_tm | Cookie | First | 30 minutes | Strictly Necessary | This Cookie is used for privacy management and specifically for managing customer privacy settings |
| Shopify | _shopify_tw | Cookie | First | 14 days | Strictly Necessary | This Cookie is used for privacy management and specifically for managing customer privacy settings |
| Shopify | _shopify_y | Cookie | First | 365 days | Strictly Necessary | This Cookie is used for statistics and specifically for aiding Shopify's analytics suite |
| Shopify | _tracking_consent | Cookie | First | 365 days | Strictly Necessary | This Cookie is used for tracking and specifically for tracking user preferences by Shopify |
| Shopify | _y | Cookie | First | 365 days | Strictly Necessary | This Cookie is used for statistics and specifically for aiding Shopify's analytics suite |
| Shopify | cart_currency | Cookie | First | 14 days | Strictly Necessary | This Cookie is used for maintenance and specifically for maintaining the currency of the Shopify store configured |
| Shopify | cart_sig | Cookie | First | 14 days | Strictly Necessary | This Cookie is used for storing information and specifically for storing checkout information |
| Shopify | keep_alive | Cookie | First | 14 days | Strictly Necessary | This Cookie is used for storing information and specifically for storing buyer localization information |
| Shopify | secure_customer_sig | Cookie | First | 365 days | Strictly Necessary | This Cookie is used for storing login information and specifically for storing user login information |
| Stripe | __stripe_mid | Cookie | First | 365 days | Strictly Necessary | This Cookie is used for enabling payments and specifically for enabling the website to process payments without storing any credit card information |
| Stripe | __stripe_sid | Cookie | First | 365 days | Strictly Necessary | This Cookie is used for enabling payments and specifically for enabling the website to process payments without storing any credit card information |
Functional Cookies
Functional cookies help us enhance our site’s performance and functionality. They allow sites to provide personalized features by remembering the user’s site preferences, including things like username, region, and language. These cookies are anonymous and don’t track browsing activity across other websites.
| Cookie Source | Cookie Name | Type | Cookie Party Type | Cookie Duration | Classification | Description |
|---|---|---|---|---|---|---|
| Audio Eye | aelastsite | Cookie | First | 400 days | Functional | This Cookie is used for persisting settings for user navigation and specifically for determining whether or not a user has been to another AudioEye enabled website |
| Shopify | storefront_digest | Cookie | First | 730 days | Functional | This Cookie is used for storing user credentials and specifically for storing a digest of the storefront password, allowing the site to preview their storefront while it's password protected |
| Zendesk | hc_store:articles | local storage | First | always present | Functional | This local storage variable is used for storing information and specifically for supporting site related information |
| Zendesk | hc_store:categories | local storage | First | always present | Functional | This local storage variable is used for storing information and specifically for supporting site related information |
| Zendesk | hc_store:locale | local storage | First | always present | Functional | This local storage variable is used for storing information and specifically for supporting site related information |
| Zendesk | hc_store:sections | local storage | First | always present | Functional | This local storage variable is used for storing information and specifically for supporting site related information |
| Zendesk | hc_store:timestamp | local storage | First | always present | Functional | This local storage variable is used for storing information and specifically for supporting site related information |
| Zendesk | hc_store:user_role | local storage | First | always present | Functional | This local storage variable is used for storing information and specifically for supporting site related information |
Performance Cookies
Performance cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All of the information collected using these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site, and will not be able to monitor its performance.
| Cookie Source | Cookie Name | Type | Cookie Party Type | Cookie Duration | Classification | Description |
|---|---|---|---|---|---|---|
| Bazaarvoice | BVBRANDID | Cookie | Third | 365 days | Performance | This Cookie is used for statistics and specifically for allowing internal Bazaarvoice web analytics to be correlated to the same user |
| Bazaarvoice | BVBRANDSID | Cookie | Third | 1 day | Performance | This Cookie is used for statistics and specifically for allowing internal Bazaarvoice web analytics to be correlated to the same user browsing session |
| Google Analytics | _ga | Cookie | Third | 28 days | Performance | This Cookie is used for statistics and specifically for counting users and page views |
| Google Analytics | _gat | Cookie | Third | 1 day | Performance | This Cookie is used for statistics and specifically for throttling the request rate - limiting the collection of data on high traffic sites |
| Google Analytics | _gat_UA-### | Cookie | Third | 24 months | Performance | This Cookie is used for monitoring and specifically for providing technical monitoring |
| Google Analytics | _gid | Cookie | Third | 1 day | Performance | This Cookie is used for monitoring and specifically for storing and updating a unique value for each page visited |
| CaaStle | gbCustomer | session storage | Third | session | Performance | This session storage variable is used for statistics and specifically for setting custom dimensions in events |
| CaaStle | login_success | session storage | Third | session | Performance | This session storage variable is used for storing information and specifically for enabling login flow for Google Analytics events |
| CaaStle | loginChannel | session storage | Third | session | Performance | This session storage variable is used for storing information and specifically for enabling login flow for Google Analytics events |
| CaaStle | pageLocation | session storage | Third | session | Performance | This session storage variable is used for storing information and specifically for enabling login flow for Google Analytics events |
| CaaStle | subscriptionSPFAttemptNo | session storage | Third | session | Performance | This session storage variable is used for checking user flows and specifically for controlling frauds |
Advertising Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and to show you relevant ads on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies you will experience fewer ads that are targeted to your interests, and you may not be able to share our content directly through social media networks.
| Cookie Source | Cookie Name | Type | Cookie Party Type | Cookie Duration | Classification | Description |
|---|---|---|---|---|---|---|
| _fbp | Cookie | Third | 90 days | Advertising | This Cookie is used for marketing and specifically for delivering a series of advertisement products from third party advertisers | |
| Google AdSense | __gpi | Cookie | Third | 13 months | Advertising | This Cookie is used for marketing and specifically for tracking visitors across websites |
| Google DFP | __gads | Cookie | Third | 13 months | Advertising | This Cookie is used for marketing and specifically for measuring interactions with the ads on our domain and preventing ads from being repeated |
| Rakuten | __rmco | local storage | Third | always present | Advertising | This local storage variable is used for marketing and specifically for managing Rakuten affiliate platform |
| Rakuten | __rmco_cs | local storage | Third | always present | Advertising | This local storage variable is used for marketing and specifically for managing Rakuten affiliate platform |
| Rakuten | __rmco_jsv | local storage | Third | always present | Advertising | This local storage variable is used for marketing and specifically for managing Rakuten affiliate platform |
| Rakuten | __rmco_jsver | local storage | Third | always present | Advertising | This local storage variable is used for marketing and specifically for managing Rakuten affiliate platform |
Controlling the cookies
By default, all of the above Cookies are in use on our website. However, if you wish to take control of these cookies you can do so by following the instructions below for your browser:
This will allow you to remove Cookies or prevent using them altogether. Remember, turning off Cookies in your browser will affect all websites not just this one. If you later decide you'd like to allow Cookies, then simply adjust your browser settings and continue using the website; Cookies will then be sent to and from our website.